What to Expect
Most remodeling projects introduce at least a small element and sometimes a lot of chaos into our lives and schedules. Understanding that, Master's Design Build strives to make the remodeling experience as enjoyable and organized as we can thereby minimizing the disruption and stress in our client's lives.
Our process is a series of small steps that move us toward the final goal - a finished project. The first steps are small allowing us time to get to know and trust one another. However, at each step you will be asked to make a decision--Do we move on to the next step? Or not?
The following outline is a guide for our clients so you may better understand the process we have developed with our clients.
CONTACT US - The first step is for you to call our Hatfield, PA, office at 215-723-6162 to invite us to meet with you. Or feel free to use the form on the Contact Us page of our site to send us your information via e-mail and we will be in touch with you by the next business day. We'll ask some initial questions about your plans, your reasons for doing the project, how you plan to go about making a decision about the company you want to work with, and try to get a sense of whether or not we are a good fit for you.
INITIAL CONSULTATION - We will arrange a mutually convenient time to meet in your home to discuss your project and our services. This meeting may last from a half hour to 2 hours or more depending on the scope and complexity of the project. We'll look at the space you want to work on, discuss your ideas and dreams and the budget you are working with, as well as answer any questions you might have about our company. At the end of the initial consultation, we'll discuss whether it makes sense for us to continue the process and if so what the next steps are.
PRELIMINARY BUDGET REVIEW AND DESIGN RETAINER - If we move forward, we'll take the information gathered in the initial interview and develop a Preliminary Budget Range for the project based on what we know. We'll also send you our references and our insurance information so that you can do your homework in the meantime. When we are ready, we'll meet again to discuss the Budget Range, and the Preliminary Specifications. At that time we'll also present you with our Design and Development Agreement. We'll discuss your comfort level with the budget range, and with us as a company you would like to work with. If we are both agreeable, we'll decide to take the next step.
FORMAL DESIGN AND DEVELOPMENT PHASE - In this step, you agree to hire Master's Design Build to Design your project and to assist you in Developing the Specifications necessary to produce firm pricing and ultimately a formal Construction Agreement. At this point, you would provide us with a retainer and hire us to work closely with you to design the new space you are dreaming about, assist you in making all final selections of fixtures, materials and finishes and ultimately draft the Construction Proposal.
AGREEMENT PRESENTATION - Once the Design is complete and you are satisfied with it, we will present you with a formal Construction Agreement. If all is well, we sign it and we move into the Construction Phase.
CONSTRUCTION PHASE - The construction phase starts with the Pre-Construction Conference, proceeds into the actual construction and finishes with a beautiful new space.
COMPLETION CONFERENCE - We will meet once more after everything has been completed to walk through the finished space, address any final concerns, and ask for your feedback from your experience working with us so that we can better serve our future clients.
"Reduce your plan to writing. The moment you complete this, you will have definitely given concrete form to the intangible desire." - Napoleon Hill